Frequently Asked Questions

All prices are in NZD and exclude GST. The weekly or monthly base applies, plus per-km charges for Road User Charges and maintenance. Fuel and AdBlue are on the hirer. We include scheduled servicing, fair tyre wear, general maintenance, registration, and current CoF.

We can purchase and on-charge RUC, or you can purchase and display it yourself. Maintenance is charged at the agreed dollars-per-kilometre rate stated in your quote and contract. We reconcile distance using the odometer or hubodometer and may reference telematics.

Your contract sets a monthly kilometre cap aligned to your route and workload. If you exceed the cap, we charge $0.50 per kilometre (GST exclusive) and add it to the next invoice. We don't credit under-use unless we agree in writing.

Included: scheduled servicing, fair tyre wear, general maintenance, registration, and a current CoF. Excluded: GST, fuel and AdBlue, insurance, operator-caused damage, infringements, tolls, parking tickets, and any cleaning required on return. We forward infringement notices to you and request proof of payment; currently we do not add an admin fee.

Time-and-mileage uses the same dollars-per-kilometre matrix for RUC and maintenance as our weekly or monthly pricing. It suits variable workloads where utilisation changes week to week. We don't publish lane-based variations; if needed, we agree these case by case.

If you exceed the cap set in your contract, we add the overage to your next invoice at $0.50 per kilometre (GST exclusive). If you expect seasonal peaks, talk to us before peak season and we'll help plan capacity, permits, and the most cost-effective rate structure.

We supply vehicles with a full tank and you return them at the same level stated in the agreement. If the tank is short, we charge the pump price and any admin fee specified in your contract. AdBlue is at your cost during the hire.

You must supply correctly licensed drivers: Class 2 for medium rigid, Class 4 for heavy rigid, and Class 5 for truck and trailer. A Dangerous Goods (DG) endorsement is required when carrying DG. We sight licences at handover and ongoing compliance remains with you.

Yes, subject to permits, route, and Gross Combination Mass (GCM). We match trucks and trailers to your task, arrange any 50MAX or HPMV permits as required, and charge a $200 admin fee for permit handling.

You must comply with New Zealand dimension and mass rules. The usual maximum loaded height is 4.3 metres and width is 2.55 metres unless a permit allows otherwise. Length and mass depend on the vehicle, axle groupings, and any permit. We'll confirm allowable mass for your unit and route at booking.

Yes. We match units based on permitted masses, GCM, and network constraints, and we arrange 50MAX or HPMV permits if required. We keep overall height within the standard 4.3-metre envelope and confirm allowable masses for the chosen unit and route before you commit.

Drivers must follow heavy vehicle rules at all times, including the 90 km/h open-road limit, posted lower limits, logbook and rest requirements, and all NZTA regulations. We have zero tolerance for alcohol, drugs, and reckless driving. Do not operate over-dimension or over-mass without permits, and do not carry DG without a DG-endorsed driver.

Minimum booking is seven days. If the requested unit is available, we confirm within 24 hours. Everyone signs our hire agreement and pays the bond plus one week's rent in advance. You must insure the vehicle for the full term and provide proof before collection.

Quotes are valid for five days. To confirm, sign the quote, pay the bond and first week's rent, and provide proof of insurance. We then confirm the pick-up date, issue the schedule, and send the hire agreement for signing so your vehicle is ready on time.

We don't publish a notice-based cancellation table. Your hire agreement sets the terms. Invoices carry a due date; if unpaid, we may terminate and recover the unit as permitted by the agreement. Please review your contract for any formal cancellation schedule.

Yes. We hire to both businesses and individuals nationwide. Everyone signs the hire agreement and pays the bond plus one week's rent in advance. For business accounts we may request NZBN, TSL, an insurance certificate, and trade references so we can onboard you efficiently.

No trucks have tail-lifts. Some Class 5 units may have mezzanine floors by prior arrangement. Class 2 and Class 4 trucks do not have mezz floors.

We confirm unit-specific details at booking, such as GVM/GCM, internal dimensions, tie-down points, curtain ratings, tare, payload, drawbar and coupling specs, braking systems, SRT ratings, and hubodometers. To keep information accurate, we do not publish per-unit specs online; we provide them with your quote so you can confirm fit for purpose.

Our 5-axle pull trailers are 22-pallet units with an approximate 11.5-metre internal deck length. Our 4-axle pull trailers are 18-pallet units. Other specifications, including tare, payload, internal width and height, braking, SRT, drawbar eye size, and coupling height, are confirmed per trailer before you commit.

Yes. Our 5-axle pull trailers provide 22-pallet capacity with an approximately 11.5-metre internal deck length, and our 4-axle pull trailers provide 18-pallet capacity. We'll confirm internal height and width, coupling, and SRT details for the exact unit when we quote.

No, we don't include load bars or straps as standard. Safety gear is supplied in all vehicles. We can arrange additional accessories by request, and any lost or damaged accessories are charged at replacement cost. You must secure loads to the Truck Loading Code using rated restraints appropriate to your freight.

We don't run tail-lifts. Loading and unloading are the hirer's responsibility. Curtains are not a load restraint unless used within their rated limits, so plan appropriate load bars, straps, edge protectors, and dunnage for your pallets.

Pick-ups are during business hours from our Tamahere, Waikato yard. We complete a joint pre-inspection, take photos of all sides and the odometer or hubodometer, check ID and licences, and run through a short familiarisation covering curtains, coupling/uncoupling, daily checks, and defect reporting. Returns are during business hours; after-hours yard returns can be arranged at no extra fee. After inspection we refund the bond if there's no damage and the fuel level matches the agreement.

Yes. We can deliver or collect vehicles by arrangement at $50 per hour plus the vehicle's running costs. This is often the simplest option if your team is busy or located away from Waikato.

Phone support runs during business hours for general queries, and after-hours calls for breakdowns go to our toll-free line. Returns to the yard after hours can be arranged in advance at no extra fee, which helps line up driver rosters and dock times.

Return the vehicle in the same condition as supplied. If cleaning is required, we deduct from the bond at the agreed rates: light cleaning $200; heavy cleaning $550. Extra decontamination may apply case by case depending on the freight.

Our yard runs standard business hours for pickups. After-hours returns can often be arranged in advance at no extra fee — get in touch ahead of your dates and we'll see what's possible.

We use Fleetpin telematics to monitor location and kilometres. We use this data to reconcile billing and RUC, schedule maintenance, and protect assets. We explain data use at handover and use it only for legitimate operational purposes described in your agreement.

Heavy commercial vehicles typically have six-monthly inspections. We keep the CoF current, notify you at least a week in advance, and book the workshop. You bring the vehicle in at the scheduled time so we can keep your unit compliant and available.

Call our toll-free breakdown line. Our workshop coordinates assistance. If a truck is off the road for more than 96 hours due to a mechanical breakdown, we'll provide a replacement unit subject to availability. Issues such as wrong fuel or lost keys are charged at cost.

We cover fair wear and tear. Operator-caused damage remains with the hirer. Punctures are charged at cost; sidewall cuts usually require tyre replacement. Curtain patches or panel section replacements are charged at cost. We document condition with photos at handover and return.

Yes, we support lease-to-buy terms from one to five years on approved units. Optional add-ons apply only to lease-to-buy. We'll discuss the structure, deposit, and end-of-term options during quoting so you can plan fleet changes with confidence.

Temporary branding and colour custom builds are available only on five-year leases. We can build curtain and cab colours to your requirements on those long-term deals. We do not allow drilling or adhesive vinyl on existing curtains unless it forms part of a five-year lease build.

Yes. We provide Class 2, Class 4, and Class 5 curtainsider truck hire and pull trailer hire from Tamahere, Waikato, serving Hamilton, Auckland, Bay of Plenty, and nationwide on permit-compliant routes. We'll help match the right vehicle or truck-and-trailer set to your route and freight.

The hirer is responsible for all tolls, parking tickets, and speeding fines incurred during the hire. We forward notices by email and request proof of payment. We currently do not add an admin fee.

At pick-up we run a short familiarisation covering curtains, coupling and uncoupling where relevant, daily checks, and how to report defects. We provide a joint checklist and store it with the handover record so expectations are clear for both of us.

Yes — if the unit is available for the extra time, we can extend your agreement. Let us know before your return date so we can update your kilometre cap and paperwork accordingly.

Yes. Additional drivers need to meet the same licence and DG endorsement requirements as the primary driver and be added to the hire agreement before they operate the vehicle.

The person named on the hire agreement, or an authorised representative, needs to be present for the joint pre-inspection, ID and licence check, and familiarisation at pick-up.

Talk to us as your freight needs change — where a suitable unit is available, we can help you move to a different class or configuration as part of your ongoing lease.

Yes. Our tractor units and pull trailers can be hired on their own if you already have a compatible unit to pair them with, or together as a matched 9-axle combination.